Sales and return terms

Seller

Julin OÜ (MLaser brand), registry code 16116213, VAT number EE102374760, address: Savioja tn 5a, Vahi alevik, Tartu vald, 60534, Estonia. Email: info@mlaser.eu, phone: +372 5623 5505.

How an order is made

The form on the site is a request, not a payment. The contract is made when we confirm the order, its price and timing in writing.

Prices

Prices are in euros and include 24% VAT. Prices on the site are indicative. The final price is stated in the order confirmation.

Payment

Payment is made by bank transfer against an invoice within 7 days of the invoice date, unless the order confirmation states otherwise. For private persons and for custom-made items, we may ask for prepayment.

Delivery

You can collect your order from our workshop at Savioja tn 5a, Vahi alevik, Tartu vald, at a time agreed in advance. We arrange delivery within Estonia and to other EU countries by agreement; the cost and time are stated in the offer or order confirmation.

14-day right of withdrawal

If you buy as a private person, you can withdraw from the contract without giving a reason within 14 days of receiving the goods. To do so, email us and name the order. We refund the money within 14 days of receiving your statement, but may wait until the goods are returned or you show they were sent. The buyer pays the direct cost of the return.

You can withdraw in any clear statement sent by email to info@mlaser.eu, or use the EU model withdrawal form.

When withdrawal is not possible

• Goods made to your measurements, drawing or individual order.
• A digital file, such as a template, if you agreed that the download starts immediately and confirmed that you thereby lose the right of withdrawal.

If there is a defect

If the goods do not match the contract, write to us as soon as possible and attach a photo. A consumer can make a claim within two years of receiving the goods. A defect must be reported within two months of discovering it.

Business buyers

The 14-day right of withdrawal applies only to private persons. For companies, the terms of the written offer or order confirmation apply. Defects must be reported within a reasonable time after receiving the goods, if possible before installation or further processing.

Disputes

If a dispute arises, please contact us first. If it cannot be resolved, a consumer can turn free of charge to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA). Estonian law applies to the contract.